The ArgusSoft company provides service support for all contracts. Support includes training, maintenance, consulting and services in the resource center image analysis and other support in accordance with the contract.
Individual training to work with software-hardware complex provides for successful and competent application in production, laboratory or research activities.
We offer training based on and samples of the customer. The cost of training includes training with a specialist the number of hours preset for the selected program.
The training includes the skills to set up the microscope and work with it (setting up the microscope for köhler), training standard the program (all the functions), execution of practical tasks under the supervision of a teacher and control tasks independently, as well as training developed their own methodologies and classifiers for software. The result of the training covered is a Certificate of the training received.
Individual work with the user allows you to pay more attention to those program functions, which are implemented through direct user tasks, as well as to pay special attention to the issues that cause difficulties.
Program training is designed for people who have the skills to use PCs.
Training can be ordered when purchasing the software or software-hardware complex. After purchasing the program the user also has the ability to order additional training, which is necessary to contact the Department of sales and marketing.
The period of training is planned in accordance with the wishes of the user and specified in advance. For nonresident customers, we provide assistance in finding and booking accommodation.
The average duration of apprenticeship: 3 to 5 days, depending on the program.
Ensuring product quality at all stages of production (from checking equipment in the warehouse to installation-commissioning of the complex and its subsequent maintenance) is one of the priorities of the company ArgusSoft.
Each complex consists of several components, the operability and quality of which affect the entire complex. Therefore, the company “Argussoft” produces 100% incoming quality inspection of equipment to prevent defects. Only after a thorough inspection, the components used for the production of complex on the basis of ArgusSoft.
Installation and commissioning at the Customer site carried out by a qualified experienced technician. During erection and commissioning included features of the Assembly and the problems of the customer.
Warranty service is free of charge within 1 year after delivery for software and hardware systems and for 3 years after delivery of the software.
If the warranty of free service has expired, the service is paid.
The cost of services is determined after the diagnosis. If necessary the supply of equipment for diagnostics and repair on site ArgusSoft, delivery is made at the user’s expense.
Technical support assists the user in solving any problems that arise while working with programs, or in the operation of our software and hardware systems. We provide free consultations for any user problems and difficulties.
Technical support (advice, services) is implemented only by software or hardware purchased directly through our company.
Quick solution of Your question will help his clear wording and detailed description. Be sure to indicate the name of the equipment (microscope, camera, etc.) or the programs and the location of the fault (a piece of equipment, the function of the program), the key number of the program.
Depending on the complexity and type of tasks carried out:
the solution of the problem by telephone or correspondence;
the specialist goes to the place of installation of equipment.*
send you faulty equipment to the base ArgusSoft to carry out all necessary works on repair of*.